Policies and Procedures

 

RZ Therapeutics understandS that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies

THERAPIST ARIVAL

Please allow therapist to arrive 15 minutes prior to the scheduled starting time. This allows them to set up. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

APPOINTMENT INFORMATION

A credit card is required to reserve all appointments. Cancellations made less than 24 hours before the scheduled appointment time will be charged half the price of all services booked. No shows, appointments cancelled upon arrival, and appointments cancelled within less than an hour of the scheduled appointment time will be charged in full for all services booked.

Gift Certificates and Massage Packages

All Gift Certificates and Massage Packages are valid 1 year from purchase date. We reserve massage packages for our frequent booking clientele and will be offered directly by therapist if available. Massage Packages are designated for house hold used unless discussed with therapist.

LATE ARRIVAL POLICY

Please call us at 970-852-0487 if you’re running late. In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The regular service price will apply.

SCOPE OF PRACTICE

  • Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.

  • Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

  • Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

  • Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

  • The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.

  • The client will always be modestly draped. Only the area being massaged will be undraped.

PROFESSIONAL BOUNDARIES

  • Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

  • The breast and genital area will not be massaged under any circumstances. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.

  • Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

  • We do not massage anyone under the age of 18 unless the parent or guardian is in the room and signs a written consent provided by the therapist upon arrival.

CONFIDENTIALITY AND CONVERSATION

  • The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

  • We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

EXISTING AND NEW MEDICAL CONDITIONS

  • It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

  • The client must also keep the massage therapist informed of any changes in health conditions.

If you have any questions on the above information,
please contact Zoe at 970-852-0487